OUR CLINICAL TRIAL VIDEO RECORDING SERVICES

Simplified video capture and assessments

ChilliPharm provides compliant, clinical trial video recording services for sites and sponsors. We supply complete filming kits, logistics coordination and operational support to simplify the recording and management of clinical trial patient assessments. Developed around real-world problems, our video capture and assessment solutions are secure and study ready. Reduce your reliance on removable media and ensure every assessment is captured securely and compliantly using standardised workflows for consistent video quality.

Let’s simplify your video capture process and help you stay compliant – talk to us today

Simplify and standardise your filming process

Clinical trial sites often lack standardised equipment and workflows for filming assessments. SD cards and removable media can be lost, creating both patient data and compliance risks. Cameras and recording equipment often won’t integrate with hospital IT environments. Also, inconsistent video formats can create downstream compatibility issues for review platforms and adjudication workflows.

ChilliPharm reduces the operational complexity for sponsors and study teams with dedicated technical support and troubleshooting. We support your Site Initiation Visit timelines with standardised workflows and equipment, ensuring reliable patient assessment recordings. By lowering your site burden and reducing your reliance on removable media, unsupported formats, and local infrastructure, sponsors and sites will gain improved oversight. Enjoy greater confidence in assessment quality, streamlined support, and fast issue resolution. 

Minimise setup and technical complexity with pre-configured filming kits

  • Meet Site Initiation Visit (SIV) timelines with ready-to-deploy equipment and operational support.
  • Reduce the operational burden on sites through logistics coordination, training, and technical support.
  • Improve consistency and compatibility of recorded patient assessments.
  • Decrease reliance on hospital IT infrastructure and the need for removable media such as SD cards.
  • Rapid issue resolution from our technical support team via phone, video call, and remote access.

Secure and compliant upload and review for assessment workflows

  • Our ISO27001-aligned filming kit solution includes a secure, managed iPad.
  • All iPads are configured to a ChilliPharm device profile, locked down to a specific clinical trial.
  • Designed to reduce risks associated with removable media and uncontrolled local storage.
  • All devices are managed within our system and cannot be added to alternative management systems.
  • Our filming kit doesn’t require connection to hospital computers. Only a Wi-Fi connection is required for secure upload workflows.

Logistics and Operational Support

With our dedicated logistics and operational support team, you can minimise disruption to patient assessments and site workflows and achieve your Site Initiation Visit (SIV) timelines. Our team can assist with equipment provisioning, shipping, replacement, and coordination support. We can also support you with site onboarding and training for study teams and site users. Throughout the study lifecycle, you will enjoy direct technical support for every site.

Speciality Equipment and MiFi Connectivity Support

Our MiFi units can be supplied wherever they’re required to support your video upload workflows. Reduce your dependency on local site infrastructure and hospital networks with limited or restricted connectivity options. We can also supply speciality filming and assessment equipment by protocol.

Third Party Vendor Integration

ChilliPharm filming kits can be incorporated into third-party/vendor applications, helping to reduce the burden of separate hardware and equipment on site. Our team will work collaboratively and confidentially with your sponsors and vendors.

Reduce operational risk and complexity for sponsors and sites

ChilliPharm enables faster site readiness and support for SIV delivery timelines with standardised and reliable patient assessment recordings.

Our kits include all required equipment for secure filming and upload of your patient assessments with pre-configured devices for easy setup and less technical complexity.

Lower your site burden with consolidated equipment and workflows, while reducing compliance risks associated with removable media, unsupported formats, and local infrastructure dependencies.

With improved oversight and confidence in your video assessment quality, we can help you streamline your operational needs throughout your study’s lifecycle.

Whatever you need, our dedicated team can help

Our logistics team manages equipment deployment and coordination, while our operational support team assists sites and study teams.

Our service desk stats speak for themselves with 100% of iPad issues resolved within agreed service levels. We also have a 1-hour response time to tickets and our average positive feedback score is 97% (2025 data). 

We can assist you with configuration and workflow implementation, from site training and technical setup to onboarding support and equipment usage. We can streamline site technology requirements, while collaboratingwith your sponsors and partner vendors.

Our fast-response, multichannel support model is designed to reduce downtime,minimise disruption and maintain study continuity using remote access troubleshooting.

Need support for your video assessments? Just let us know what you need

Our clinical trial video capture and assessment solutions at a glance

ChilliPharm provides secure, study-ready video capture and assessment solutions for clinical trials. We supply complete filming kits, logistics, operational support and site training to simplify the recording and management of patient assessments. Our standardised video solutions help you stay compliant, efficient and ready for assessment workflows. Ideal for Clinical Evaluator reviews and Independent Endpoint Adjudication workflows.

Video Anonymisation

Protect patient privacy during clinical trials with de-identification and video blurring. Our systems remove identifiable details such as faces, tattoos, lanyards, and paperwork, ensuring compliance with global data protection standards.

Find out more

Audio Anonymisation

Make your trial videos accessible and easy to review across global teams with our accurate transcription and translations for clinical trials. Whatever the language or region, we ensure every video is understood and usable.

Find out more

Tailored Filming and Editing

Record your patient assessments, investigator meetings, or training sessions with our experienced video team. We deliver professional production and editing to meet the exact needs of your clinical trial or study.

Find out more

Rescue Studies

If your existing video provider fails to deliver the quality, compliance, or support required for your clinical trial, we can rescue your study. Our team helps sponsors and CROs quickly regain control of video-enabled studies.

Find out more