Privacy Policy

What this Privacy Policy Covers

This privacy policy covers ChilliBean’s treatment of personally identifiable information collected by ChilliBean through websites owned and operated by ChilliBean.

This privacy policy does not apply to the practices of companies that ChilliBean does not own or control, or of persons that ChilliBean does not employ or manage, including any third-party content contributors bound by contract and any third-party websites to which ChilliBean’s websites link.

Collection and Use of Personal Information

ChilliBean use Hotjar in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymised user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

You can visit the websites of ChilliBean without revealing any personal information. However, ChilliBean needs certain personal information if you wish to purchase our products, register for an affiliate account, receive ChilliBean newsletters, or use certain ChilliBean services.

Where required, this information may include your personal contact information and/or your company contact information. ChilliBean will use this information to reply to your inquiries, to provide you with requested products and services, to set up your account, and to contact you regarding new products and services.

By accessing the services of ChilliBean and voluntarily providing us with the requested personal information, you consent to the collection and use of the information in accordance with this privacy policy.

Collection and Use of Non-Personal Information

ChilliBean automatically receives and records non-personal information on our server logs from your browser including your IP address, cookie information and the page you requested. ChilliBean may use this information to customize the advertising and content you see and to fulfill your requests for certain products and services. However, ChilliBean does not connect this non-personal data to any personal information collected from you.

Information Sharing and Disclosure

ChilliBean may disclose your personal information to third parties who work on behalf of ChilliBean to provide products and services requested by you. We will share personal information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to personal information

ChilliBean may otherwise disclose your personal information when:

We have your express consent to share the information for a specified purpose;

We need to respond to subpoenas, court orders or such other legal process;

We need to protect the personal safety of the users of our websites or defend the rights or property of ChilliBean;

We find that your actions on our websites violate the ChilliBean Terms of Use document or any of our usage guidelines for specific products or services.

Consent

If you do not consent to the collection, use or disclosure of your personal information as outlined in this policy, please do not provide any personal information to ChilliBean. If you have provided personal information to ChilliBean and no longer consent to its use or disclosure as outlined herein, please notify ChilliBean at [email protected]

Security

Unfortunately, no data transmission over the Internet can be considered 100% secure. However, your ChilliBean Information is protected for your privacy and security. In certain areas of our websites, as identified on the site, ChilliBean uses industry-standard SSL-encryption to protect data transmissions.

We also safeguard your personal information from unauthorized access, through access control procedures, network firewalls and physical security measures.

Further, ChilliBean retains your personal information only as long as necessary to fulfil the purposes identified above or as required by law.

Changes to this Privacy Policy

ChilliBean may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of ChilliBean websites after any such amendments signifies your acceptance thereof.

Questions or Suggestions

If you have questions or suggestions about this privacy policy, or your own personal information, please e-mail us at [email protected]

How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected]

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

If you are an EU citizen you can contact our EU Representative:

Nathan Trust
1st Floor
6 Lapps Quay
CORK 12CO
Ireland